Frequently Asked Questions
Find answers to common questions about our services, booking, delivery, and more.
Still Have Questions?
We’re here to help. Reach out to our team or book a shoot directly.
Find answers to common questions about our services, booking, delivery, and more.
We’re here to help. Reach out to our team or book a shoot directly.
In most cases, yes. We have photographers across each market, so next-day availability is standard. Same-day shoots may be available depending on your area — call us to check.
Yes. Most clients bundle photography with aerial, video, floor plans, or 3D tours in a single visit. It saves time, keeps the media consistent, and means fewer disruptions at the property.
Free rescheduling is available up to 4 hours before your scheduled appointment. Cancellations within 4 hours may incur a late cancellation fee because it becomes difficult to reassign that time slot to another client. If you need to reschedule, contact us as early as possible and we will work with you to find an alternative date.
Photographers are available voluntarily on weekends with an added weekend rate charge. Images will be delivered by noon on the following Monday.
Same-day service may be available for an additional rush fee, subject to photographer availability and scheduling.
Light drizzle and overcast skies are usually workable for ground photography, and Texas weather can flip in an hour. Make the call early. If you contact us at least 4 hours before your scheduled shoot, we'll reschedule at no charge. Closer to shoot time, the crew may already be dispatched and a trip fee can apply. If we're already on site and conditions turn — active heavy rain, storms, or sustained wind — we'll reschedule at no fee. We rely on you for ground truth at the property; please don't ask us to wait it out once the crew has arrived.
On a listing clock? If you need interiors done now and weather is blocking exteriors, we can shoot the interiors at the scheduled appointment and return for exteriors once you reschedule. A return trip carries an Inclement Weather Return (IWR) fee — ask us at booking or at the door.
Aerial/drone shoots have stricter rules — drones cannot fly in any rain, including light drizzle. See the drone weather FAQ for details.
We offer professional photography, HD video tours, aerial drone photography and video, Matterport 3D virtual tours, 2D and 3D floor plans, virtual staging, digital twilight, blue sky and green grass enhancements, and short-form property reels. All services are available across DFW, Houston, Austin, and San Antonio.
Most services are delivered within 24 hours after the end of the shoot, including photography, video, aerial, and floor plans. Virtual staging is delivered within 24–48 hours after you select your photos and design style.
Yes. Same-day rush delivery is available for most services. Standard turnaround is 24 hours after the end of the shoot, but if you need files faster, let us know when you book.
Every photography package includes professionally edited, high-resolution images delivered to your dashboard within 24 hours. You can add aerial, video, floor plans, 3D tours, or virtual staging to the same appointment.
Photo approval happens on-site. Your photographer walks each frame with you before leaving the property — flag any concerns then and we'll re-take while we're still there.
After delivery, minor edits and Photoshop refinements are included at no charge — just reply to your delivery email with what you'd like adjusted.
Full reshoots requiring our team to return to the property carry a modest service fee. Most clients never need this because of the on-site approval step.
Pricing depends on square footage, services selected (photography, video, drone, 3D tours, floor plans, virtual staging), and your metro market. Most residential listings fall between $159 and $549 per shoot; add-ons like aerial, twilight, virtual staging, and Matterport 3D are priced per service.
All current rates are listed on each service's page and inside the booking flow. See your total in 60 seconds at /book — pick services, enter property details, and the total appears before confirming. Only unusual scope (recurring builder shoots, multi-property contracts, very large commercial campuses) needs a custom conversation.
We serve real estate agents across all major Texas metros: Dallas-Fort Worth (Plano, Frisco, McKinney, Allen, Prosper, Southlake, Flower Mound, Arlington, Rockwall, Denton, Celina, and more), Houston (The Woodlands, Katy, Sugar Land, Pearland, Cypress, Spring, League City, and more), Austin (Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Lakeway, Dripping Springs, and more), and San Antonio (New Braunfels, Boerne, Schertz, Cibolo, and more).
Outlying suburbs or rural areas may incur a modest trip charge. We are also happy to travel well beyond these metros to locations like East Texas and Southern Oklahoma for a custom travel fee.
Listing outside our immediate coverage? Reach out for a quick quote.
Yes — and the data is clear. According to Redfin (2024), homes with professional photos sell 32% faster and spend 34 fewer days on market compared to listings with amateur photos (89 vs. 123 days). NAR reports that 87% of buyers say photos are the most useful feature on listing websites. Professional images also receive 61% more online views, which translates directly to more showings and faster offers.
Absolutely. Each service page includes a portfolio of recent work. You can also browse by property type — residential, multifamily, commercial, builder, or rental — to see examples relevant to your market.
We accept online payment via website, phone credit/debit card payment, and keeping a card on file for day-of-service charging.
Shoot2Sell owns the copyright. MLS shoots have Temporary Usage Rights until the property sells and for 90days after, for "Just sold" marketing. Portfolio shoots have Permanent Usage Rights. Images cannot be transferred or sold.
We accept payment online via our website or by phone with a credit/debit card. We can also keep a credit card on file and submit the charge on the day of service.
You'll receive a delivery email with a dashboard link. Click on Hi-Res or Low-Res download buttons, then save the ZIP file and extract.
Go to client.shoot2sell.com or click the "Download Images, Virtual Tour" link in the delivery email. Clicking this link takes you directly to the Listing Page for that listing.
Honest, quality service is paramount to us. We regularly work with our clients and collaborate on individual solutions.
Scroll past the Property Info area on your listing page to the Sharing Tools section. You can also share your Virtual Tour anywhere by copying and pasting the URL.
To give edit access or download permissions to a teammate instead of just viewing, see the team-member questions below.
Working with a co-lister or transaction coordinator? See team sharing to add them to your gallery.
Your Dashboard includes both versions of every tour. The branded Virtual Tour includes your agent contact information, headshot, website link, and a Lead Collection form that lets prospects reach you by phone, email, or Facebook Messenger.
The unbranded Virtual Tour meets MLS regulations in the Texas areas we serve, so it can be posted directly on the MLS. Marketing copy must be MLS-compliant because it appears in both versions.
For simple viewing, use the Sharing Tools on the listing page. For team members who need to edit listings or download media, they will need to log in with their own account.
Once added as Editors, team members get full access to download media and edit listing information. Let us know during booking or email Shoot2Sell support to add team members.
You'll receive a default password in your Image Delivery email. When you log in for the first time, we recommend setting a secure password of your choosing.
Click the "View & Download Images, Virtual Tour" link in the delivery email to reach the login page.
Use the Reset Password link on the login screen. Enter your email address and follow the instructions we send you. If the reset doesn't work, contact Shoot2Sell support.
The most common reason for a 403 or 400 error is logging in with the wrong email address. Make sure you're using the email you use to do business with Shoot2Sell.
If the error persists after verifying your email, contact support.
Both Owners and Editors can access listings to change information and download media.
Be an Owner if you're sharing Virtual Tours that carry your headshot and contact information. Be an Editor if you're a Listing Coordinator or you only need to enter listing information or download media.
Yes — but if you change the Marketing Address of a listing, the URL to share the Virtual Tour will also change. Verify the Marketing Address is correct before you share your Virtual Tours.
Go to client.shoot2sell.com, or click the "Download Images, Virtual Tour" link in any delivery email. That direct link takes you to the listing page; use the "Home" button at top right to return to the Dashboard home.
Click the listing name or first photo in the Listing Feed to open the Listing Page. Scroll to the Property Media section and click "Download Images" to save your images as a .ZIP file.
Step-by-step: how to download and unzip your photos. Once downloaded, see how to upload to MLS.
Matterport 3D Spaces and Panoramic Spotlights cannot be downloaded from the Dashboard. Contact the Front Office for direct Matterport access.
Click the listing to view the Listing Page; the Property Media section has the links to your 360° content.
On the Dashboard Home Page, click "Edit Info", then select "Edit Headshot". The recommended photo size is 1000 x 1000 px. Square photos work best.
On the Dashboard Home Page, click "Edit Info" and use the password field at the bottom to change it.
Use the Search bar at the top of the Dashboard to filter listings by address, agent, or listing information. It's especially helpful for brokers managing multiple listings.
Click the listing name or first photo in the Listing Feed to reach the Listing Page. Drag and drop images to reorder them.
Hover over an image to reveal "Hide" or "Show" buttons in the top-right corner — these control whether the image appears in your Virtual Tours.
Click the listing name or first photo in the Listing Feed. Scroll to the Property Media section and click the Branded or Unbranded Vimeo button to open the video page.
Click the "Download" button on Vimeo to save the video file.
Click the listing name or first photo in the Listing Feed to open the Listing Page. You can edit the Virtual Tour copy and basic listing information such as layout and price in the Property Info section.
On the Dashboard Home Page, click "Edit Info" to update your contact and company information. Some fields — such as the email address on your account — must be changed by the Shoot2Sell team.
You can rearrange the order of your images and hide any image on demand. On your dashboard link, click Edit Virtual Tour to view all the images. To rearrange the image order, simply click and drag the images to the desired order. To hide an image, simply click the orange button with the "eye" icon and the image will gray out. To un-hide an image, re-click on the eye icon again. You can also zoom on a particular image by clicking on the blue zoom button.
We offer professional photography, HD video tours, aerial drone photography and video, Matterport 3D virtual tours, 2D and 3D floor plans, virtual staging, digital twilight, blue sky and green grass enhancements, and short-form property reels. All services are available across DFW, Houston, Austin, and San Antonio.
No. We offer two styles: agent on-camera (a quick 10-second intro where you welcome viewers to the listing) and property-only (a clean, cinematic walkthrough with no face time required). Most agents try both and see which gets more engagement with their audience.
You submit your order with the real estate photography images you'd like staged and any style preferences (modern, traditional, minimalist, farmhouse — whatever fits the home). We confirm the details and pricing, then begin work once you approve. This ensures no surprises, no unexpected charges, and gives you control over the project scope before we put hours into it.
Unfortunately, we cannot hold multiple time slots for one property as we rely on them to maintain an efficient calendar for our clients and photographers. However, we automatically hold one appointment for ~4 hours so that you can coordinate with your team/clients. For the best service, please provide your availability and all relevant details when booking and we will try to accommodate you.
Start with photography — it’s the foundation of every listing. From there, add services based on the property type, price point, and marketing goals. Aerial works well for homes with large lots or great locations. Video and 3D tours help buyers explore remotely. Your service page for each property type shows recommended combinations.
Most agents order 2–4 key rooms: living room, primary bedroom, and one or two flex spaces like an office, dining room, or bonus room. Focus on rooms where buyers struggle to see function or scale — that weird empty room that could be an office or a nursery, or the cavernous living room that looks like an airplane hangar without furniture. You don't need to stage every room — just the ones that need help telling the story.
Yes! We will be happy to accommodate you Monday morning (or any other morning).
Each reel is between 10 and 20 seconds. This is the sweet spot for Instagram Reels, TikTok, and Facebook Stories — long enough to show the property, short enough to hold attention in the feed.
Yes. Most clients bundle photography with aerial, video, floor plans, or 3D tours in a single visit. It saves time, keeps the media consistent, and means fewer disruptions at the property.
If there's an error on our end — furniture scale is wrong, lighting doesn't match, or the staging doesn't reflect what you requested — we'll fix it at no charge. If you change your mind about the style or want a different layout after approval, additional revisions are available for a fee. That's why we ask you to review and approve the scope before we start — it saves you time and money.
Yes! If you like a photographer's style, we encourage you to add them to your requested list of photographers for this and future shoots. We will try to book you with them but if you need a specific date, we might suggest other photographers, if your requested photographers are unavailable.
Most services are delivered within 24 hours after the end of the shoot, including photography, video, aerial, and floor plans. Virtual staging is delivered within 24–48 hours after you select your photos and design style.
24–48 hours after you select your photos and design style. If you need it faster for a hot listing or a time-sensitive situation, reach out to our team — we can sometimes accommodate rush requests depending on our current workload.
Yes. If you'd like an earlier appointment, please let us know and we will add you to the waitlist. If a spot opens up due to reschedules/ cancellations, we will call/email you.
We serve 100+ cities across four major Texas metros: Dallas-Fort Worth, Houston, Austin, and San Antonio. If you’re in or near one of those markets, we can get a photographer to your property.
Every photography package includes professionally edited, high-resolution images delivered to your dashboard within 24 hours. You can add aerial, video, floor plans, 3D tours, or virtual staging to the same appointment.
Yes — when you book property photography and virtual staging with us, every order includes both the staged image and the original unstaged photo. Use staged versions in your MLS listing to help buyers envision the space, and include unstaged versions for transparency and compliance. Both versions are clearly labeled in file names so you can easily manage them. If you're providing your own photography from another source, you'll receive the staged version only.
Photographers are available voluntarily on weekends with an added weekend rate charge. Images will be delivered by noon on the following Monday.
Book online at shoot2sell.com/book in about 60 seconds — select your services, pick a date and time, and confirm. You can also call us directly at 214-272-3200.
Yes. Same-day rush delivery is available for most services. Standard turnaround is 24 hours after the end of the shoot, but if you need files faster, let us know when you book.